Defective product / misdelivery
▪ We will replace it with a non-defective product only in the case of initial failure.
▪ If you receive a different item from the one you ordered, we will exchange it for the correct item.
Refunds will only be given if the replacement is out of stock. Please contact us by phone within 7 days from the date of delivery of the product.
If you return it without contacting us, we will not be able to respond, so please be sure to contact us.
We cannot accept returns or exchanges for any reason in the following cases.
▪ If more than 7 days have passed since the product was delivered
▪ If you have used the product even once
▪ Part of the set product
▪ When the product box, tag, label, plastic bag, or other items attached to the product are damaged or missing
▪ Products that have been scratched or soiled by the customer.
▪ If perfume, tobacco odor, pet hair, etc. are attached or processed
▪ Lucky bag planned products, price cut products, sale products, outlet products
We will bear the return shipping fee for defective or misdelivered items.
After contacting us, please send it to the following return address by payment.
1-3-27 Higashiyama, Kanazawa City, Ishikawa Prefecture 920-0831
Sakuda Gold Leaf Art & Craft Co., Ltd. Net shop Return and Exchange Manager
Defective products can only be replaced.Unless the replacement is out of stock
If you wish to receive a refund, it will be convenient for you, and the shipping and handling fees will be charged.
It will be borne by the customer. Thank you for your understanding.